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Shipping & Returns

Policies / Terms and Conditions  

franksairfilters.com is owned and operated by Rhinohorn Sales, LLC., a Florida Corporation.

 
Rhinohorn Sales, LLC
PO Box 1418
Sarasota, FL  34230-1418
 
(941) 404-8590 Phone
(941) 584-5138 FAX

Privacy:

Rhinohorn Sales, LLC respects and protects your privacy. We do not resell or otherwise provide our customer list to third parties.

Returns:

All return requests are limited to the first 14 days from the date of sale. To return products, please email us at hvac@franksairfilters.com. Provide your order #, which product is defective, and describe the defect. franksairfilters.com will return to you an RMA# for you to include on the outside of the shipping package.
 
Non-defective Opened Products:
 
Rhinohorn Sales, LLC charges a 15% restocking fee. Prior to opening product, please ensure that the product meets your needs.
 
Non-defective Un-Opened Products:
 
Rhinohorn Sales, LLC will not charge a restocking fee for the return of unopened product. This means product is returned to us in Brand New condition with unopened packaging.
 
Defective Products:
 
Defective products within 30 days of purchase are exchanged through our online Return Merchandise Authorization (RMA) procedures. After 30 days, defective products should be repaired or exchanged via the manufacturer's warranty. 
 
There is no refund on shipping fees.
 
Shipper Damage:
 
Products received that appear to be damaged due to the shipper, are covered under the shipper's liability policy. Any package that is noticeably damaged should be rejected and returned to our warehouse for refulfillment.
 
Security:
 
To protect your privacy, Rhinohorn Sales, LLC has incorporated industry-standard secure server software (Secure Socket Layers) into sensitive sections of our servers.
 
Credit Cards:
 
Rhinohorn Sales, LLC accepts Paypal, American Express, Discover, MasterCard & Visa. Your credit card bill will show HVAC PARTS or HVAC PARTS FILTERS along with Paypal as the merchant.
 
Warranty:
 
The products sold by franksairfilters.com are brand new products covered by the respective manufacturer's warranty.
 
Delivery Time:
 
Rhinohorn Sales, LLC ships products directly from distributors. Unless otherwise indicated, our products ship standard UPS ground. Orders received by 10:00AM Eastern Time are usually shipped that day and should arrive within 3-8 days unless expedited shipping method is ordered.  Alaska and Hawaii shipments and any expedited shipping method requires a special quotation.  Please contact us for help.
 
You will receive an email when your product has shipped.
 
Post Office Boxes:
 
Rhinohorn Sales, LLC. does not ship to PO, APO, or FPO addresses within the United States. We do ship to Canada.
 
Sales Tax:     (Florida Residents)
 
All sales in the State of Florida will be charged 7% sales tax.
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